Health and Wellness
Navigating life away from loved ones, starting your first full-time job or living on your own can be tough. But remember, you’re never alone! There are always resources and support systems available to help you out.
Disney Programs Well-Being Counselor
Disney Programs offers a dedicated well-being counselor who is present at Apprentice Hall five days a week (Monday-Friday) for appointments and drop-in office hours. This counselor is specially trained to understand an array of resources and is here to support participants with all aspects of their mental, physical, social and financial well-being throughout their program.
What can the well-being counselor assist with?
- Offer support when facing homesickness or other challenges being away from home
- Provide tips to manage your time, relationships, physical health and finances
- Assist with scheduling EAP (employee assistance program) counseling appointments
- Locate a healthcare provider to assist with workplace accommodation paperwork
- Refer you to additional resources for various challenges
An appointment is required to meet with the well-being counselor outside of office hours – participants can make one here.
Need to drop in? The well-being counselor is also available for open office hours Monday-Friday at the following times in which an appointment is not required:
- Monday: 1:00-3:00 p.m.
- Tuesday: 1:00-4:00 p.m.
- Wednesday: 9:00 a.m.-12:00 p.m.
- Thursday: 9:00 a.m.-12:00 p.m.
- Friday: 1:00-3:30 p.m.
Note: Office hours and availability are subject to change and may vary depending on holidays closures and events. Please keep an eye on your weekly newsletter for updates.
EMPLOYEE ASSISTANCE PROGRAM (EAP)
Disney Programs offers on-site counseling at Flamingo Crossings Village select weekdays for Cast Members through the Employee Assistance Program (EAP).
Click here to make an appointment, call 800-952-6676.
EAP is support for anyone in your household to receive real solutions for everyday challenges, from anxiety to crisis and more.
Note: operating participant employees should contact their leader or HR manager in their work location for appropriate resources.
Wheels on Wellness is a mental health and wellness initiative launched in 2025 and created by Disney Programs in partnership with American Campus Communities.
The initiative aims to promote and foster positive habits and give you, our participants, tools and opportunities to take care of your mental health through a diverse range of events and activities each month.
Just like Lightning McQueen learned, life’s not just about crossing the finish line: it’s about enjoying the journey! In our fast-paced world, taking time to prioritize mental wellness is essential for everyone. Just as cars need fuel to keep going, we need to recharge our mental batteries.
Learn more about Wheels on Wellness offerings here.
Additional Cast Resources
In addition to EAP, Disney has many resources to support you and your loved ones, regardless of where you are on your unique well-being journey. Check out the Disney Care & Well-being Resources page to find out what you need to start, or continue, your journey.
Explore more at DisneyBeWell.com.
Hi, How Are You? Project
Our partners at American Campus Communities, owner and operator of Flamingo Crossings Village, have a long-term partnership with the Hi, How Are You Project, a mental health awareness nonprofit. Around Flamingo Crossings Village, you’ll see nods to this initiative and reminders to make sure you are prioritizing and taking care of your mental health.
Advent Health World of Wellness
As the official health care provider of Walt Disney World® Resort, AdventHealth is reimagining the future of wellness for Walt Disney World® Resort guests and cast members, offering access to a nationally ranked care network and services in our local community.
When you're feeling unwell, AdventHealth is here for you whether you need an AdventHealth emergency room, an urgent care clinic, a primary care visit or a telehealth appointment on the AdventHealth app.
TIP: If you have insurance coverage, call your provider to ask what your copay is for an Emergency Room visit. Inform your insurance provider of your temporary residence, especially if you have international insurance coverage.
Insurance Tips for Primary Care + (PC+) and Centra Care Visits from AdventHealth:
Contact your current insurance provider ahead of your arrival to identify which provider/health care systems are covered under your insurance plan.
Inform your insurance provider of your temporary residence and find out if you are able to establish a new primary care provider during your time at the temporary residence.
If your insurance provider is through Gallagher, AdventHealth is in-network under the United Options PPO plan.
AdventHealth’s Centra Care’s board-certified physicians are accessible seven days a week.
Centra Care provides complimentary transportation to residents at Flamingo Crossings Village, call 407-465-0846 for more information.
Did you know your urgent care appointment can happen from your couch at home, 24 hours a day, seven days a week? AdventHealth’s board-certified physicians can conduct a doctor’s appointment via secure video chat on your smartphone or tablet. After the diagnosis, they can even submit a prescription to your preferred pharmacy if needed.
The primary care experts at AdventHealth are here to provide preventive care and steady care of chronic conditions for your long-term health.
AdventHealth offers prescriptions that can be conveniently delivered to you.
Learn more about the AdventHealth Celebration pharmacy here.
In emergency situations, please dial 911.