Scheduling & Pay
Your Participant Handbook
Make sure to familiarize yourself with the information outlined in your Participant Handbook. As a Disney Programs participant, there are certain rules and expectations you must abide by. This handbook outlines information such as how to request time off, important scheduling information and more. You are responsible for understanding the expectations set forth for you as a Cast Member and a Disney Programs participant.
Your Work Schedule
Availability
All participants must have full work availability, which includes being able to work days, nights, weekends, and holidays. Days off vary by area and season. Details on how to request additional time off will be provided to you during training.
Hours Scheduled
During your program, you may be scheduled for 30 - 50 hours per week during non-peak periods; during peak seasons you may be scheduled more than 50 hours per week.
Time off for School
If you need time off work to take an online course at school, you can submit a request for Independent Study Hall. Learn more about current student resources and academic support here.
Peak Seasons are times when we expect unusually high attendance, such as Spring holiday season(the weeks surrounding the Easter Holiday), Summer months (Memorial Day Weekend through Labor Day Week), Winter holiday season (Thanksgiving weekend, the weeks containing Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day).
Navigating Your Paycheck
The pay week spans Sunday through Saturday, with pay issued every Thursday, covering the hours worked the previous pay week.
If you are utilizing payroll deduction, rent for the previous pay week will be included in your paycheck. Your paystub will also include a separate Year-to-Date column that includes all deductions made within the calendar year.
Example:
- You receive a paycheck on Thursday, May 12.
- This check is for the hours you worked Sunday, May 1-Saturday, May 7.
- If enrolled in housing, you will also see a rent deduction for the week of Sunday, May 1-Saturday, May 7.
Need help understanding how to read your paycheck?
Need to view your DORMS account statement or pay an outstanding rent balance?
Cost and Fee Breakdown
If you request payroll deduction, rent will be automatically deducted weekly from your paycheck.
If you are an Operating Participant employee, please contact your HR department for questions about payroll or your housing cost.
This cost includes:
- utilities, such as high-speed Wi-Fi
- water
- waste disposal
- electricity (with a cap)
Please review your signed payroll deduction request form for the weekly rate of your apartment.
Note: A portion of the pre-paid housing costs you paid prior to arrival is applied to a $65 administrative fee, with the remaining $137 being applied to your first week of housing costs.
The accrual shown on your paycheck is the balance remaining after that is applied. Note this amount will differ based on your apartment type and is a one-time charge.”
Participants are responsible for the housing cost for their apartment each week (Sunday-Saturday) that they are on the program.
Please review your signed payroll deduction request form for the weekly rate of your apartment.
If you do not work enough hours during a pay period (Sunday-Saturday) to cover all of your rent, it will be your responsibility to pay the balance.
All costs and fees listed are subject to change.
Parking decals are $200 for participants who choose to bring a vehicle and live at Flamingo Crossings Village.
Participants who extend their program and have previously purchased a parking decal will need to renew their decal for their extension. Parking decal renewals are $100.
If you are notified of an outstanding balance, you can make a payment in DORMS.
Note: all costs and fees are subject to change. Please consult the Flamingo Crossings Village or Disney Programs team with any questions about fees.
Payroll Card
International Participants
Participants who do not set up a direct deposit will have funds issued via a Paycard.
What is a payroll card?
A payroll card is a Mastercard-branded, stored-value card issued to you to provide convenient access to your pay. This debit card may be used to shop anywhere Mastercard is accepted.
How do I get paid?
Pay will be directly deposited to your payroll card every Thursday.
Your final pay will be directly deposited onto your payroll card the Thursday after your program ends.
How do I keep track of my money?
Visit: https://login.mypaymentvault.com
Phone numbers (also referenced on the back of all payroll cards): 1-800-422-1992 (toll-free) for calls within the US.
Free text alerts (to receive your balance).
What if I lose my card? Report your card lost/stolen by calling 1-800-422-1992. The balance from your old card will be transferred to your new card immediately.
What if I lose my card?
Report your card lost/stolen by calling 1-800-422-1992. The balance from your old card will be transferred to your new card immediately.
If a participant's paycard is lost or stolen, they must call NorthLane at 1-800-422-1992 and a replacement card will be sent automatically. If further assistance is needed, please contact the Disney Programs Office.
Additional paycard questions can be directed to NorthLane Customer Service at 1-800-422-1992. Participants may also reference help@mypaymentvault.com or visit login.mypaymentvault.com.