No-Show Policy

While on a Disney Program, participants have the opportunity to partake in unique offerings to learn, explore and experience all things Disney. The No-Show Policy applies to select offerings under the "learning" umbrella. Please check the DORMS description for the most up-to-date information for each offering. 

  • If a participant signs up for an offering before the cancellation deadline, attendance is expected. The cancellation deadline will always be outlined in the DORMS event description.

  • If there is still availability and a participant signs up for an offering after the cancellation deadline, attendance is also still expected.  

  • The participant is responsible for checking in with a member of the Disney Programs team at the beginning of the offering to ensure their attendance is marked. 

  • If the participant is no longer able to attend, they may cancel/drop their registration directly through DORMS – providing they do so before the cancellation deadline.   

  • If the participant cancels after the cancellation deadline OR no-shows to the event, the participant is at risk of being blocked from registering for and attending future similar opportunities. You may be dropped from any existing registrations. 

  • Participants will receive a notice via email if they violate the policy. When they miss a third offering, they will be blocked from signing up for and attending future similar offerings. 

  • This restriction will stay in place for the duration of the participant’s program. The restriction will be withdrawn if they participate in an extension or a future program.

The No-Show policy applies to select offerings.

If you are unsure if the policy applies to an offering you are interested in attending, please carefully read the DORMS event description. The DORMS event description will always clearly state if the No-Show policy applies.  

Note that time off work is not guaranteed if you register.

If you are granted time off work because you signed up for an offering, you are only guaranteed enough time off to attend, meaning depending on when the event takes place, you could still be scheduled to work later/earlier that day. 

If a participant wishes to request an appeal for their restriction, they may submit a request using the following link: Submit No Show Appeal Request.

Appeals will be handled on a case-by-case basis. You will receive communication on next steps after you submit your request to appeal. 

  • You may see the same Learning offerings scheduled multiple times throughout your program. While you’re more than welcome to take the same class multiple times, taking duplicate classes will not count towards a certificate. You will only receive Learning hours for the first time you complete and offering.
  • Due to high demand, you may only register for each Discover Disney offering one time.
  • You must be present for the full duration of the scheduled session in order to receive learning hours for the session. If you’re scheduled to work and need to leave a session before the end time, please speak with a member of the Learning Team before the start of the session.
  • While DORMS may permit you to sign up for multiple sessions occurring at the same time, please be mindful of registering for events that conflict. We recommend being proactive in checking the event start time and end time to avoid double bookings.

Policy FAQs

If you need to withdraw from an event that is past the cancelation window, or that you cannot attend because you were scheduled to work, fill out a "Withdraw From Event" request.

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