Making Magical Destinations feel like Home at Hong Kong Disneyland Resort

Hong Kong Disneyland Resort, Jacky Wong, Guest Service Manager


Since Hong Kong Disneyland Resort opened in 2005, they’ve had a lot to celebrate in the past 18 years, from unveiling the dazzling Castle of Magical Dreams to the launch of the new nighttime spectacular “Momentous” and the opening of three welcoming hotels. Whether you’re looking for a luxurious destination or a hotel with plenty of activities to enjoy, there’s something for everyone at Hong Kong Disneyland Resort!

The Resort’s immersive hotels — Hong Kong Disneyland Hotel, Disney’s Hollywood Hotel and Disney Explorers Lodge — offer guests a place to relax during their magical stay and are uniquely themed to bring beloved Disney stories to life.

With the extra touch of pixie dust from our cast, these destinations become a home away from home for all who visit.

Ready to meet one of our magic makers?

Say hi to Jacky Wong, Guest Service Manager and hospitality visionary! His Disney story began when the Resort first opened its doors and since then, has taken him on a journey filled with learning and development opportunities, career advancements and exclusive cast experiences.

“I’m so proud to say that I joined as part of the opening team at Hong Kong Disneyland Resort,” said Jacky. “It’s a big company and all my friends and family members were so happy for me to join an organization like Disney.”



Throughout the years, Jacky found that the support from his leaders was unwavering. With a few role transfers and by joining a workforce task management group, he’s taken on multiple responsibilities at each hotel.



He shared that Hong Kong Disneyland Resort is like a school. “Your leaders teach you and support you every step of the way,” said Jacky.

His own various assignments within the hospitality industry have brought him new challenges and skills, while also broadening his network at Disney.

“Team members are always excited to help you learn in new roles and teach you about their area,” he added.



In addition to the open-minded and optimistic atmosphere, Jacky shared that one of his favorite parts about his role is meeting guests from all over the world.

“We meet new guests all the time, and it’s fun to help them arrange a magical trip,” Jacky said. At times, he shared that it’s even developed into lasting friendships.

We are thankful for cast members, like Jacky, who go to infinity and beyond when creating magical moments every day!



If you’re interested in starting your own Disney journey at Hong Kong Disneyland Resort, Jacky shared his favorite advice, “Have passion, give your best, and do everything from the heart.”

Ready to become a dream maker at Hong Kong Disneyland Resort? Explore open roles and apply today: